Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Muftah enables the MBRHE users to check their housing application status using the ISKAN application with a better user experience and saves customers time. This document describes the procedure to check the housing application status through Muftah.




The page consists of

Table of Contents
maxLevel3
stylesquare


Get Housing Application Status



Open the ISKAN mobile application

Tap on Floating button 

Tap on Chatbot (Talk with Muftah)  icon to start to chat with Muftah

Tap on the Get Housing Application Status button from the Transactional Services list




Select any of the following options to help you inquire about your application status.

  • By Applicant ID
  • By Emirates ID

Cont..png

Select the option to inquire about your application status

or

Tap on the Back to the main menu button to go back to the main menu.







By Application Number

Check your application status by using Application Number.



Image RemovedImage Added

Tap on the By Application Number button

Image RemovedImage Added

Enter your Application Number 

Image RemovedImage Added

Muftah asks for your confirmation to proceed next. Please provide Yes to continue or No if you want to change the application number.

Image RemovedImage Added

Tap on the Yes button to continue your Application Status process




Image RemovedImage Added

Image RemovedImage Added

View your Housing Application

Status 

Status which includes,

  • File Number
  • Service Name
  • Status

Finally, tap on the Back to main menu or back button to get back to the main menu











Image RemovedImage Added

Image RemovedImage Added

Tap on the No button to provide the correct Application Number

Image RemovedImage Added

Enter your Application Number 

or

Tap on the Back button to discard the request and go to the previous menu




By Applicant ID

Check your application status by using Applicant ID.



Image RemovedImage Added

Tap on the By Application ID button

Image RemovedImage Added

Enter your Application ID

Image RemovedImage Added

Muftah asks for your confirmation to proceed next. Please provide Yes to continue or No if you want to change application Id.

Image RemovedImage Added

Tap on the Yes button to continue your Application Status process




Image RemovedImage Added

Image RemovedImage Added

View your Housing Application

Status 

Status which includes,

  • File Number
  • Service Name
  • Status

Finally, tap on the Back to main menu or back button to get back to the main menu











Image RemovedImage Added

Image RemovedImage Added

Tap on the No button to provide the correct Application ID.

Image RemovedImage Added

Enter your Application ID

or

Tap on the Back button to discard the request and go to the previous menu




By Emirates ID

Check your application status by using Emirates ID.



Image RemovedImage Added

Tap on the By Emirates ID button

Image RemovedImage Added

Enter your Emirates ID

Image RemovedImage Added

Muftah asks for your confirmation to proceed next. Please provide Yes to continue or No if you want to change Emirates Id.

Image RemovedImage Added

Tap on the Yes button to continue your Application Status process.




Image RemovedImage Added

Image RemovedImage Added

View your Housing Application

Status 

Status which includes,

  • File Number
  • Service Name
  • Status

Finally, tap on the Back to main menu or back button to get back to the main menu











Image RemovedImage Added

Image RemovedImage Added

Tap on the No button to provide the correct Emirates ID.

Image RemovedImage Added

Enter your Emirates ID

or

Tap on the Back button to discard the request and go to the previous menu





Image Modified





Html
<style>
#main{
background:#f9f9f9;
direction: rtl;
}
.wiki-content .confluenceTh,
.wiki-content .confluenceTd {
    border: none;
}
.wiki-content a, .wiki-content a:link, .wiki-content a:visited, .wiki-content a:focus, .wiki-content a:hover, .wiki-content a:active{
color:#015b98;
}
#header .aui-header{
    background-color: #34709D;
}
.wiki-content img.confluence-embedded-image, .wiki-content img.editor-inline-macro, .wiki-content table.wysiwyg-macro {
    cursor: pointer !important;
}
.aui-header-inner{
height: 41px;
}
#search-ui,
.aui-header-before,
.aui-header-primary,
#notifications-anchor,
.header-quicksearch,
#likes-section,
#labels-section,
#breadcrumb-section,
#page-metadata-banner,
.footer-body,
.space-tools-section,
.page-metadata-modification-info{
display:none;
}

.columnLayout.two-equal:nth-child(1){
 background: #34709D;
    margin-bottom:10px
}

.columnLayout.two-equal:nth-child(1) a{
color:#fff;
}
.columnLayout{
margin:0px
}
a#sv-scmtb-trsl-lang-picker {
    background: #35709d;
    color: #fff;
}

/*ARABIC*/

.ia-splitter-left{
	float: right !important;
}

.ia-splitter-left .ia-fixed-sidebar{
	left: auto !important;
    right: 0 !important;
	width: 285px !important;
}

#main.aui-page-panel{
margin-left: 0px !important;
margin-right: 285px !important;
}
#main-header{
direction: rtl;
}
.content-navigation {
    float: left;
}
.ajs-menu-bar .ajs-menu-item, .ajs-menu-bar .ajs-button {
    float: right;
}
.content-navigation .ajs-menu-bar .ajs-button span, .content-navigation .ajs-menu-bar .ajs-menu-item .ajs-menu-title span {
    padding-left: 0px;
    padding-right: 21px;
}
.content-navigation .ajs-menu-bar .ajs-button a>span>span.aui-icon, .content-navigation .ajs-menu-bar .ajs-menu-item a>span>span.aui-icon {
    margin-left: 0px;
    padding-left: 0;
    margin-right: -21px;
    padding-right: 0;
}

#main-header:not(.doctheme-no-override) #title-text {
    clear: right;
    padding-top: 5px;
}

.ia-splitter-handle {
    display: none;
}


.columnLayout.single:nth-child(1) td.confluenceTd {
width: auto !important;
float:left;
}
/*Language BTN*/
.columnLayout.single table.relative-table.confluenceTable .content-wrapper h4 strong{
	display: inline-block;
	vertical-align: top;
	height: 30px;
	line-height: 25px;
}
.columnLayout.single table.relative-table.confluenceTable .content-wrapper h4{
	padding-top: 12px;
}
.columnLayout.single table.relative-table.confluenceTable h4 strong a{
	color: #182B4D !important;
}
/*END Language BTN*/



.acs-side-bar{
	direction: rtl !important;
}
div.plugin_pagetree ul.plugin_pagetree_children_list>li>div.plugin_pagetree_childtoggle_container{
	float: right !important;
}
.plugin_pagetree .plugin_pagetree_children_list>li .plugin_pagetree_children_list {
	padding-right: 0px  !important;
    padding-right: 16px  !important;
}

.space-favourite {
    right: auto;
	left: 10px;
}

@media screen and (max-width: 1024px){
.content-meta-outer{
   display:none;
}
p br,
.auto-cursor-target{
    display:none;
}
.columnLayout.single .table-wrap table{
    width: 100% !important;
}
.columnLayout.single .table-wrap td.confluenceTd {
display: inline-block;
width: 50%;
vertical-align: top;
text-align: center;
}
}

</style>