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Muftah enables the MBRHE users to check their maintenance request status for ready house using the ISKAN application with a better user experience and saves customers time.
This document describes the procedure to check the maintenance status through Muftah.





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Open the ISKAN mobile application

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Tap on the Muftah button to start to chat with Muftah

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Tap on the Get Maintenance Request Status For Ready House button from the Transactional Services list




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Enter your Application Number 

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Muftah asks for your confirmation to proceed next. Please provideSelect option Yes to continue or No if you want to change the application number

.

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Tap on the Yes button to continue your Application Status process

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View your Maintenance Request Status For Ready House which includes,

  • Request Number
  • Request Date
  • Appointment Date
  • Status
  • Problem description




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Finally, Select option Yes for any other service or help, else option No to end the chat.

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Muftah Pleasures to help you!

Finally,

tap or

click on the Back to main menu

 

 

Back 

button to get back to the main menu.





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Tap on the No button to provide the correct Application Number

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Enter your Application Number 

or

Tap on the Back button to discard the request and go to the previous menu








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