Introducing MBRHE artificial intelligence based virtual assistant “Muftah”, who is here to help users interact with establishment by answering enquiries, recording suggestions/complaints, also help customers to know about the most used services presented by MBRHE.
Muftah is going to be available 24/7 and he would be learning every day how to answer all asked questions/enquiries related to MBRHE housing or generic services or information.
The page consists of
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Introduction to Muftah
Follow the simple steps listed below to introduce you to Muftah.
Step1:
Navigate to https://www.mbrhe.gov.ae
Click on عربى/ English to display the page in Arabic/ English language
Step2:
Click on the Muftah on the bottom right corner of the page.
Step3:
Click on theLet's Chat button to enter the introduction page.
Channels to Introduce you to Muftah:
Introduce yourself by providing Contact Information or using the UAE Pass channel.
Introduction with Contact Information
User can select the contact information channel by providing some basic contact details to introduce themselves to Muftah.
Muftah requires basic information about users before proceeding to chatbot environment.
Please enter your Contact Information
Name (mandatory)
Mobile Number (mandatory)
E-mail (optional)
Finally click on Submit button to complete your introduction to Muftah.
Login with UAE Pass
UAE Pass is a single digital identity that allows UAE citizens and residents to access all government services using a single trusted platform. It is a mobile app-based solution.
Not having UAE Pass account?
Refer the user guide to navigate step by step in creating the UAE Pass account
Step1:
Click on Login With UAE PASS button to login using UAE Pass account.
Step2:
Enter the UAE Pass Identifier (Emirates ID, email or phone number)
It requires authentication from the UAE Pass mobile application of the corresponding account.
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Step3:
Login to UAE Pass application in the mobile device
Ensure, the UAE Pass account is Verified to login to e-Services portal
Step4:
Click on Confirm to authenticate
Step5:
Enter the PIN number of the UAE Pass account
Upon authenticating, the user will be logged into the Web Chatbot successfully.
Navigate through Muftah
Muftah Welcome Screen:
Once you introduced to Muftah you will get into welcome screen, which consists of various services list as shown below.
User will see the welcome screen with Muftah's Greeting and introduction.
Muftah provides various Informational Services to users as listed below,
- Housing Services
- Financial Services
- Business Services
Muftah provides various Transactional Services to users as listed below,
- Get Housing Application Status
- Get Payment Status
- Contact Us (Inquiry, Suggestion, Complaint)
- Get Maintenance Request Status For Ready House
- Housing Cost Calculator
- Trial Loan Calculator
Click on Start Over button to restart chat conversation.
Click on Go to top button to view your chat conversation from beginning.
Day and date of chat will be displayed on top left.
Type Restart or click on Back button to go to main menu
Click on Send button (
) to submit your message to Muftah.
Mode of Inputs to Muftah:
Click on Text box (Send a message...) to type your input manually in text format.
Click on Audio button to provide input in voice format where Muftah recognizes your speech and convert to text input.
When user provides input to Muftah, User can view his/her details like;
- User Profile Picture
- User Name
- Input to Muftah
Click on cross button (
) to end your talk with Muftah
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<style>
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background:#f9f9f9;
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padding-left: 100px;
padding-right: 100px;
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display:none;
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a#sv-scmtb-trsl-lang-picker {
background: #35709d;
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