Introducing MBRHE virtual assistant “Muftah” (WhatsApp), who is here to help users interact with establishment by answering enquiries, recording suggestions/complaints, also help customers to know about the most used services presented by MBRHE.
Muftah is going to be available 24/7 and he would be learning every day how to answer all asked questions/enquiries related to MBRHE housing or generic services or information.
This page consists of
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Introduction to Muftah(WhatsApp)
Introduce to Muftah using ISKAN Web Application (E-Services)
Follow the simple steps listed below to introduce you to Muftah using ISKAN E-services.
Step1:
Navigate to MBRHE E Services
Click on عربى/ English to display the page in Arabic/ English language
Step2:
Click on the Muftah on the bottom right corner of the page.
Step3:
Click on theWhatsApp icon.
Step4:
Scan the QR code using your WhatsApp mobile application
How to use your WhatsApp mobile application to scan QR code?
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Open your WhatsApp mobile application and Tap on Menu |
| Select the WhatsApp Web option | Click on LINK A DEVICE button to link your devices | Scan QR code appears on the web screen |
Upon scanning QR code user will be introduced to Muftah (WhatsApp chatbot) successfully.
User will see a default message on the text bar, click on send button to start interaction.
Upon sending the default message, the user will get into Muftah welcome screen in both WhatsApp web and WhatsApp mobile applications.
Introduce to Muftah using ISKAN Mobile Application
Follow the simple steps listed below to introduce you to Muftah using ISKAN mobile application.
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Download the application from Appstore or Google Play Store in iOS or Android devices respectively and install it | Open the ISKAN application in mobile | Tap on Floating button | Tap on WhatsApp icon to start chat with Muftah |
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Click on the check box and tap on WhatsApp icon | User will be introduced to Muftah (WhatsApp chatbot) successfully Start your chat with Muftah (WhatsApp) | User will get into Muftah welcome screen on Mobile application |
Navigate through Chat with Muftah (WhatsApp)
Muftah Welcome Screen
Once you introduced to Muftah you will get into welcome screen, which consists of various services list as shown below.
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User will see the welcome screen with Muftah's Greeting and introduction | Mode of inputs to Muftah |
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| Type option number 10 to change language (Arabic/ English) (or) Type keyword Arabic/ English to change language |
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Muftah provides the Informational Services to the users as, 1-Housing Services | Muftah provides the Transactional Services to the users as, 4-Get Housing Application Status |
Muftah Direct Interaction
Muftah will navigate users to some common direct interaction keywords as shown below,
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Muftah will take users directly to informational services section when provide keyword as "services". Select the desired services by entering option number or services keyword as, or Type Restart or option 4 to discard the request and go to main menu | Muftah will take users directly to transactional services section related to status when provide keyword as "Status". Select the desired services by entering option number or services keyword as, or Type Restart or option 4 to discard the request and go to main menu | Muftah will take users directly to transactional services section related to Calculators when provide keyword as "Calculator". Select the desired services by entering option number or services keyword as, or Type Restart or option 3 to discard the request and go to main menu |
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