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Muftah welcome

Muftah welcomes the users to contact MBRHE with any questions or suggestions or complaints regarding our services through the Contact Us Services Services. Your experience gives allows us the opportunity to improve our services. To learn how to contact us using Muftah (WhatsApp) follow the simple steps shown below. 


Once you are introduced to Muftah you will get into the welcome screen, which   consists of various services list as shown below.



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Select the desired transactional services from the list of services

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Type the keyword Contact or Contact Us or option number 9 to reach us

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Enter your Email ID 

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Enter your Subject 





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Select the desired 

Category 

Category of your inquiry or suggestion or complaint to MBRHE from the list shown,

  1. Housing Grant
  2. Housing Loans
  3. Financial Services
  4. General Inquiries
  5. MBRHE Website 
  6. Smart Apps
  7. Housing Social Consultation

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Let us select a category as Housing Grant,

Type keyword Housing Grant or option number 1 to select your reason for inquiry

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Select the Type of contact from the list shown,

  1. Comment
  2. Question
  3. Suggestion
  4. Complaint
  5. Bug

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Let us select a type as Comment,

Type keyword Comment or option number 1 to select your contact type




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Enter your Message

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Muftah need needs your confirmation on provided data to proceed next.

Select Yesto continue or Noif you want to change any field.

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Type

highlighted keyword 

keyword Yes or option number 1 to confirm your provided data

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Thus, your feedback is submitted successfully.

 



Note down

your 

your Reference Number, in the future MBRHE team will contact you.

Finally

type Restart or Exit to

, type Restart or Exit to get back to the main menu.







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Type

highlighted

keyword No or option number 2 to change input data of any field

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Select the field (input data to be Change) from the list shown,

  1. Email
  2. Subject
  3. Category
  4. Type
  5. Message
Type 

Type keyword Cancel or option number 6 to discard the change option

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Let us select Subject field to be change

,


Type keyword
Subject or option number 2 to select your desired field as subject




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Enter your updated Subject 

or

Type 

Type keyword Restart or Exit  to discard the request and go to the main menu









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