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This section describes navigating through Muftah (Mobile Chatbot) in ISKAN mobile application.



Introduction to Muftah




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Download the application from Appstore or Google Play Store on iOS or Android devices respectively and install itOpen the ISKAN mobile application
Tap on Floating button 
Tap on
 Chatbot (Talk with Muftah)  icon
theMuftah button to start to chat with Muftah
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Introduce yourself by providing Contact Information or using the UAE Pass channel.




Introduction with Contact Information



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Introduce yourself to Muftah as a Guest User by providing Contact Information.

Muftah needs basic information about users before proceeding to the chatbot environment.

Please enter your Contact Information,

  • Name (mandatory)
  • Mobile Number (mandatory)
  • E-mail (optional)

Tap on Submit button to complete your introduction

Users introduced to Muftah successfully will get into the welcome screen






Login with UAE Pass



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Click on Login With UAE PASS button to login using the UAE Pass accountSelect the UAE Pass (in the same device/ enter the UAE Pass Identifier)It requires the UAE Pass authenticationLog into UAE Pass application




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Ensure, the UAE Pass account is verified to login to ISKANClick on Confirm to authenticateEnter the PIN of the UAE Pass account

Users introduced to Muftah successfully will get into the welcome screen



Navigate through Muftah


Muftah Welcome Screen:

Once you are introduced to Muftah you will get into a welcome screen, which consists of various services as shown below.


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Muftah's Welcome screen with Greeting and introduction

Muftah provides various Informational Services to users as listed below,

  • Housing Services
  • Financial Services
  • Business Services

Muftah provides various Transactional Services to users as listed below,

  • Get Housing Application Status
  • Get Payment Status
  • Contact Us (Inquiry, Suggestion, Complaint)
  • Get Maintenance Request Status For Ready House
  • Housing Cost Calculator
  • Trial Loan Calculator

View Transactional services list 




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View Transactional services list 

Tap on the menu button (Image Modified

Image ModifiedTap on Start Over button to restart the chat conversation.

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View day and date of chat displayed on top-center




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Image ModifiedTap on the Backbutton or Type Restartto go to the main menu

Image ModifiedTap on the Send button (Image Modified) to submit your message to Muftah.

Mode of Inputs to Muftah:

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Talk with Muftah

Tap on the cross button (Image Modified) to end your talk with Muftah








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