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e-Services portal supports users through loans and grants. It releases the payment of loans/ grants, based on progress achieved in the project. MBRHE prioritizes to approve the release of project payments to the customers that keeps transparency. This section describes the procedure to approve/ reject the project payment to the contractors in e-Services portal.



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Project payments

There are two types of payments in loans and grants to the contractors listed below.

Retention Payment:

Retention payment is the payment that is held by some percentage (generally 10%) of the approved loan amount and is released after the project/building gets completed.

Contractor Project Payments:

Contractor project payments are the payments that are calculated by subtracting the retention payment from the total loan/ grant amount and are released to the contractor based on the documents submitted by them and verified thereafter.



Approve the project payments

Upon requesting the payments (retention/contractor project) by the contractors, customers will receive the notification via SMS in the mobile number registered with ISKAN.


The SMS contains information about the percentage and amount of money (in AED) requested.




Approve the payments for contractors in a step by clicking Yes in the SMS.

OR by using e-Services portal as described below.



Upon logging into the e-Services Portal, user will be redirected to his/her Dashboard which contains the Contractor Payment Requests widget.


Step1:

Click on the Accept button to approve the payment.




A confirmation message gets displayed upon approving the payment.


After the successful approval, the payment will be sent to the Engineer for further verification.

After having verified the work done by the contractor, the payment gets released to the contractors.




View payments' history


e-Services portal enables the customer to view the history of project payments released to all the loans and grants applications requested, on the Dashboard.


Find the above history displayed in various views on the dashboard

  • Grid view
  • Chart view (Pie & Bar charts)




Grid view


Step1:

Click on the desired loan/ grant application from the list of file number.




Thus, it displays a list of approved payments related to the file selected.


The payment details include:

  • Payment date (Date of payment requested)
  • Current Percentage Completed (Percentage of project work completed to this request)
  • Total bill amount (Amount claimed on this request)
  • Payment to owner (Amount paid to the owner in this request)
  • Payment to contractor (Amount paid to the contractor in this request)
  • Bill Retention (Amount paid from the retention, till date)
  • Status 
  • Photos for current stage (Images uploaded to the application)




Clicking on image icon reveals the list of images attached.


 Click on View image to display the image uploaded in the application




Chart view


The various stages of the projects are shown in the bar & pie charts as below:






 User can select the Application ID from the drop-down menu to display the status.

 By hovering the portions of the pie chart, displays the actual value of the payment.

 By hovering the bars, find the below details displayed:       

  • Total bill amount
  • Payment to owner
  • Payment to contractor
  • Bill retention
  • Status




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