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Getting Started with WhatsApp Chatbotعربي


Introducing MBRHE virtual assistant “Muftah” (WhatsApp chatbot), who is here to help users interact with the establishment by answering inquiries, recording suggestions/complaints, also help customers to know about the most used services presented by MBRHE.

Muftah is going to be available 24/7 and he would be learning every day how to answer all asked questions/inquiries related to MBRHE housing or generic services or information. 




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Introduction to Muftah(WhatsApp)



Introduce to Muftah using ISKAN Web Application (E-Services)

Follow the simple steps listed below to introduce you to Muftah using ISKAN E-services.


Step1:

Navigate to https://www.mbrhe.gov.ae


Click on عربى/ English to display the page in Arabic/ English language


Step2:

Click on the Muftah on the bottom right corner of the page.


Step3:

Click on theChat with Muftah (WhatsApp) icon.


Step4:

Scan the QR code using your WhatsApp mobile application


How to use your WhatsApp mobile application to scan QR code?


Open your WhatsApp mobile application and Tap on the Menu ()

Select the WhatsApp Web option

Click on the LINK A DEVICE button to link your devices

Scan QR code appears on the web screen



Upon scanning the QR code user will be introduced to Muftah (WhatsApp chatbot) successfully.

User will see a default message on the text bar, click on the Send button to start the interaction.


Upon sending the default message, the user will get into Muftah welcome screen in both WhatsApp web and WhatsApp mobile applications.






Introduce to Muftah using ISKAN Mobile Application


Follow the simple steps listed below to introduce you to Muftah using ISKAN mobile application.



Download the application from Appstore or Google Play Store on iOS or Android devices respectively and install it

Open the ISKAN application in mobile

Tap on the Contact Us button on the dashboard

Tap on the Chat by WhatsApp icon to start to chat with Muftah




User will be introduced to Muftah (WhatsApp chatbot) successfully

Start your chat with Muftah (WhatsApp) 

User will get into Muftah welcome screen on the Mobile application




Navigate through Chat with Muftah (WhatsApp)


Muftah Welcome Screen

Once you are introduced to Muftah you will get into a welcome screen, which consists of various services list as shown below.



User will see the welcome screen with Muftah's Greeting and introduction

Mode of inputs to Muftah

  1. Type the highlighted keyword (of services or options)
  2. Type the option number (1, 2, 3, ..., 10) 

Muftah provides the Informational Services to the users as,

1-Housing Services

2-Financial Services

3-Business Services

Muftah provides the Transactional Services to the users as,

4-Create New Housing Request

5-Get Housing Application Status

6-Housing Cost Calculator

7-Trial Loan Calculator

8-Get Housing Maintenance Status 

9-Get Payment Status

10-Contact Us (Inquiry, Suggestion, Complaint)




  • Type Restart or Exit to restart chat conversation
  • Type Back to go back one step of your chat conversation

Type keyword Arabic(عربي)/ English to change language



Muftah Direct Interaction

Muftah will navigate users to some common direct interaction keywords as shown below,



Muftah will take users directly to the informational services section when entered keyword as Services. 

Select the desired services by entering option number or services highlighted keyword,

1-Housing Services

2-Financial Services

3-Business Services

or

Type Restart or option 4 to discard the request and go to the main menu

Muftah will take users directly to the transactional services section related to status when entered keyword as Status. 

Select the desired Status services by entering option number or services highlighted keyword,

1-Get Housing Application Status

2-Get Housing Maintenance Status 

3-Get Payment Status

or

Type Restart or option 4 to discard the request and go to the main menu

Muftah will take users directly to the transactional services section related to Calculators when entered keyword as Calculator.

Select the desired Calculator services by entering option number or services highlighted keyword,

1-Housing Cost Calculator

2-Trial Loan Calculator

or

Type Restart or option 3 to discard the request and go to the main menu






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