Upon introducing to Muftah you will get into welcome screen consists of various services list as shown below.
Select the desired transactional services from the list of services |
Type highlighted keyword New Housing Request or option number 4 to create new housing request |
Enter your Emirates ID |
Muftah asks your confirmation to proceed next. Select Yes to continue or No if you want to change Emirates ID. |
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Type highlighted keyword Yes or option number 1 to confirm your Emirates ID |
Enter the OTP received to your mobile number |
Upon entering the OTP, Muftah will display list of eligible services. |
Select the desired service to create a new housing request. Type the keyword or option number to select the desired service |
Personal Information
Enter your Salary in AED |
Select the Town Number from the list shown |
Enter your Spouse name |
Enter your Spouse Salary in AED |
In Case your Spouse a UAE Citizen
Muftah asks for your Spouse Citizenship (a local UAE citizen). |
Enter your Spouse Idbarah Number | OR | In Case your Spouse not a UAE Citizen
Muftah asks for your Spouse Citizenship (a local UAE citizen). |
Select a relation with your spouse from the list shown. |
Enter your Wedding Date |
Enter your Family size (Number of Family Members) |
Muftah asks for you weather applying for the Second wife. |
Muftah asks weather you are one of the People of Determination. |
Type highlighted keyword No or option number 2 if you are not under People of Determination | OR |
Type highlighted keyword Yes or option number 1 if you are one of People of Determination |
Select the need type |
%20Select%20No.png?version=1&modificationDate=1636530009154&cacheVersion=1&api=v2&width=240)
%20Select%20Yes.png?version=1&modificationDate=1636530009142&cacheVersion=1&api=v2&width=240)
%20Special%20need%20type.png?version=1&modificationDate=1636530009148&cacheVersion=1&api=v2&width=240)
Muftah asks weather you are one of the Homat Al Watan. |
Read the terms and conditions then type option number 1 for Agree and option number 2 if you Do not Agree |
Type highlighted keyword Agree or option number 1 |
Review your Personal Details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes |
In case if user do not agree the terms and conditions
Read the terms and conditions then select the desired option |
Type highlighted keyword Do Not Agree or option number 2, |
Muftah asks you want to Quit, type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for not to quit |
Upon selecting the quit option, user has created the housing service ticket and will able to enter the following details later to submit.
However, the ticket remains open for 15 days to submit it.
Job Details
Muftah asks weather you have a government support | If you have a Government support
Type keyword Yes or option number 1 |
Select the Government Support Type from the list shown |
Select the Grantor from the list shown |
%20Select%20Yes.png?version=1&modificationDate=1636530009110&cacheVersion=1&api=v2&width=240)
%20Select%20Grantor.png?version=1&modificationDate=1636530009096&cacheVersion=1&api=v2&width=240)
Let us consider you have no government support | For Job Status as Employed
Select the Job Status from the list shown. |
Select the Job Emirate from the list shown |
Enter your Current Employer details |
Enter your Job Title |
Enter your Office Phone Number |
Enter your Office PO Box |
Review your Job details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes |
For Job Status as Un Employed
Select the Job Status from the list shown Type keyword Un Employed or option number 2 |
Review your Job details provided | For Job Status as Student
Select the Job Status from the list shown Type keyword Student or option number 3 |
Review your Job details provided |
.png?version=1&modificationDate=1636530008943&cacheVersion=1&api=v2&width=240)
.png?version=1&modificationDate=1636530008954&cacheVersion=1&api=v2&width=240)
Upon confirming Yes to the provided job details, Muftah will take you to the Financial details section
Financial Details
Enter your Social Affairs Income |
Enter your Monthly Deductions |
Enter your Monthly Rent |
Enter your Finance Amount |
Enter your Finance Source |
Review your Financial details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes |
Type keyword Yes or option number 1 to proceed to required document section |
Upon confirming Yes to the provided Financial details, Muftah will display the required documents section
Required Documents
Upload the required documents by tapping on Add button ( |
Muftah asks you to upload more documents or move to next. Type keyword Yes or option number 1 if you want to add more documents, and type keyword Next or option number 2 to proceed to next |
Make sure you keep ready all the below documents to upload based on your type of housing request,
- Lease Certificate
- Work Certificate
- Economic Development Certificate
- Bank Certificate
- Passport size Photo
- Registration Documents
- ID Card
- Marriage Certificate
- Salary Certificate
- Certificate from Land Dept.
Thus, opened a new housing request which is assigned with a unique ticket number to refer |
.png?version=1&modificationDate=1636530009233&cacheVersion=1&api=v2&width=240)
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