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Mohammed Hasnuddin

Prathap.pagadala

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ISKAN enables the users to access the housing maintenance service by MBRHE.

This section provides the users with the procedure to request for housing maintenance service in ISKAN. The service, Housing Maintenance is accessed in the Dashboard.



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Request a maintenance service


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Login to the ISKAN application using any one of

channels UAE Pass or Emirates ID

the channel UAE PASS or    I Have Housing Applications

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Find the maintenance services in the Slide view

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Find the maintenance services in Grid view

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Pick a date for an appointment and tap

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Tap on a service required under Slide view

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Enter the problem descriptionVerify

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Verify the prepopulated information and enter the required information

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Check the Available (Image Added) dates and Pick (Image Added) the date for an appointment, and modify if required

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Tap on

the

Attach Image icon and upload the files from the gallery/ take a new picture by accessing the camera. 

In Editing, tap on the delete (Image Added) icon to remove the file attached or tap on the View (Image Added) icon to view the attached file.




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View the attached file

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Tap on

the Send button to submit the maintenance request.


Thus, the request for the housing maintenance service is created successfully.


View history of maintenance requests

Access the history of maintenance requests on the dashboard.



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Tap on My Maintenance Requests to view the history of maintenance requests

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Displays the

history

list of maintenance requests created

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Upon tapping Contractor Remarks, it displays the remarks entered by the contractor

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Tap on individual to display the history of maintenance requests created

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Upon tapping Problem Description, it displays the maintenance request in detail as mentioned by the user




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Upon tapping Contractor Remarks, it displays the remarks entered by the contractor

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User can rate the service and provide feedback about it

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