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Muftah enables the MBRHE users to check their housing application status using the ISKAN application with a better user experience and saves customers time.

This document describes the procedure to check the housing application status through Muftah.



The page consists of

Table of Contents
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Get Housing Application Status


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Open the ISKAN mobile application

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Tap on the Chatbot (Talk with Muftah)  icon

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Tap on the

Floating button 

  Muftah button to start to chat with Muftah

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Tap on the Get Housing Application Status button from the Transactional Services list




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Select any of the following options to help you inquire about your application status.

  • By Applicant ID
  • By Emirates ID
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Select the option to inquire about your application status

or

Tap on the Back to main menu button to go back to the main menu.







By Application Number

Check your application status by using Application Number.



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Tap on the By Application Number button

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Enter your Application Number 

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Muftah asks for your confirmation to proceed next.

Please provide

Select option Yes to continue or No if you want to change the application number.

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Tap on the Yes button to continue your Application Status process




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View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

Finally,

tap on the

Select option Yes for any other service or help, else option No to end the chat.

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Muftah Pleasures to help you!

Finally, click on the Back to main menu

or back

 button to get back to the main menu.









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Tap on the No button to provide the correct Application Number

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Enter your Application Number 

or

Tap on the Back button to discard the request and go to the previous menu





By Applicant

ID

Id

Check your application status by using Applicant IDId.



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Tap on the By Application

ID

Id button

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Enter your Application

ID

Id

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Muftah asks for your confirmation to proceed next.

Please provide

Select option Yes to continue or No if you want to change

application

Application Id.

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Tap on the Yes button to continue your Application Status process




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View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

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Finally, Select option Yes for any other service or help, else option No to end the chat.



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Muftah Pleasures to help you!

Finally,

tap

click on the Back to main menu

or back

 button to get back to the main menu.







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Tap on the No button to provide the correct Application

ID

Id.

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Enter your Application

ID

Id

or

Tap on the Back button to discard the request and go to the previous menu





By Emirates ID

Check your application status by using Emirates ID.



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Tap on the By Emirates ID button

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Enter your Emirates ID

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Muftah asks for your confirmation to proceed next. Please provide Yes to continue or No if you want to change Emirates Id.

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Tap on the Yes button to continue your Application Status process.




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View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

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Finally,

tap on the

Select option Yes for any other service or help, else option No to end the chat.



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Muftah Pleasures to help you!

Finally, click on the Back to main menu

or back

 button to get back to the main menu.







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Tap on the No button to provide the correct Emirates ID.

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Enter your Emirates ID

or

Tap on the Back button to discard the request and go to the previous menu








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