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Introduction to Muftah(WhatsApp)

Introduce to Muftah using ISKAN Web Application (E-Services)

Follow the simple steps listed below to introduce you to Muftah using ISKAN E-services.

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Step1:

Navigate to https://www.mbrhe.gov.ae

Image RemovedImage AddedClick on عربى/ English to display the page in Arabic/ English language

Step2:

Click on the Muftah on the bottom right corner of the page.

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Step3:

Click on theChat with Muftah (WhatsApp) icon.

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Save the WhatsApp contact details to chat directly in future, else click on the Continue to Chat option to proceed.

Step4:

Scan the QR code using your WhatsApp mobile application

How to use your WhatsApp mobile application to scan QR code?

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Open your WhatsApp mobile application and Tap on the Menu () option

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Select the WhatsApp Web Linked devices option

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Click Tap on the LINK A DEVICE button to link your devices

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Scan QR code appears on the web screen

Upon scanning the QR code user will be introduced to Muftah (WhatsApp chatbot) successfully.

User will see a default message on the text bar, click on the Send button to start the interaction.

Upon sending the default message, the user will get into Muftah welcome screen in both WhatsApp web and WhatsApp mobile applications.

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Introduce to Muftah using ISKAN Mobile Application

Follow the simple steps listed below to introduce you to Muftah using ISKAN mobile application.

Download the application from Appstore or Google Play Store on iOS or Android devices respectively and install it

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Open the ISKAN application in mobile

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Tap on the Contact Us More button on the dashboard

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Tap on the Chat by WhatsApp icon to start to chat with Muftah

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User will be introduced to Muftah (WhatsApp chatbot) successfully

Start your chat with Muftah (WhatsApp)

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User will get into Muftah welcome screen on the Mobile application

Navigate through Chat with Muftah (WhatsApp)

Muftah Welcome Screen

Once you are introduced to Muftah you will get into a welcome screen, which consists of various services list as shown below.

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Image Added User will see the welcome screen with Muftah's Greeting and introduction	Image Added Mode of inputs to MuftahImage Removed Type the highlighted keyword (of services or options) Image Removed Type the option number (1, 2, 3, ..., 10)	Image Added Muftah provides the Informational Services to the users as, 1-Housing Services 2-Financial Services 3-Business Services	Image Added Muftah provides the Transactional Services to the users as, 4-Create New Housing Request 5-Get Housing Application Status 5 6-Housing Cost Calculator 6 7-Trial Loan Calculator 7 8-Get Housing Maintenance Status 8 9-Get Payment Status 9 10-Contact Us

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Us (Inquiry, Suggestion, Complaint)

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Type Restart or Exit to restart chat conversation
Type Back to go back one step of your chat conversation

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Type

option number 10 to change language (Arabic/ English)

(or)

Type keyword Arabic

keyword Arabic(عربي)/ English to change

the

language

Muftah Direct Interaction

Muftah will navigate users to some common direct interaction keywords as shown below,

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Muftah will take users directly to the informational services section when entered keyword as

"services"

Services.

Select the desired services by entering option number or services highlighted keyword,

1-Housing Services

2-Financial Services

3-Business Services

or

Type Restart or option 4 to discard the request and go to the main menu

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Muftah will take users directly to the transactional services section related to status when entered keyword as "Status".

Select the desired Status services by entering option number or services highlighted keyword,

1-Get Housing Application Status

2-Get Housing Maintenance Status

3-Get Payment Status

or

Type Restart or option 4 to discard the request and go to the main menu

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Muftah will take users directly to the transactional services section related to Calculators when entered keyword as

"

Calculator

"

.

Select the desired Calculator services by entering option number or services highlighted keyword,

1-Housing Cost Calculator

2-Trial Loan Calculator

or

Type Restart or option 3 to discard the request and go to the main menu

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Version	Old Version 19	New Version Current
Changes made by	Mohammed Hasnuddin	Prathap.pagadala
Saved on	Sept 15, 2021	Nov 09, 2023

Versions Compared

Key

Image Modifiedعربي

Introduction to Muftah(WhatsApp)

Introduce to Muftah using ISKAN Web Application (E-Services)

Introduce to Muftah using ISKAN Mobile Application

Navigate through Chat with Muftah (WhatsApp)

Page Comparison

Versions Compared

Key

Image Modifiedعربي

Introduction to Muftah(WhatsApp)

Introduce to Muftah using ISKAN Web Application (E-Services)

Introduce to Muftah using ISKAN Mobile Application

Navigate through Chat with Muftah (WhatsApp)