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MBRHE supports users through loans and grants. It releases the payments of loans/grants, based on the progress achieved in the project. MBRHE prioritizes the approval of project payments to the customers that keeps transparency.

This section describes the procedure to approve/reject the project payment to the contractors in the ISKAN application.







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Project Payments

ISKAN has two types of payments in loans and grants to the contractors listed below.

Retention Payment:

Retention payment is the payment that is held by some percentage (generally 10%) of the approved loan amount and is released after the project/building gets completed.

Contractor Project Payments:

Contractor project payments are the payments that are calculated by subtracting the retention payment from the total loan/grant amount and are released to the contractor based on the documents submitted by them and verified by MBRHE.


Approve the Project Payments

Upon requesting the payments (retention/contractor project) by the contractors, customers will receive the notification via SMS to their mobile number registered with ISKAN.


Login to the ISKAN application using any one of the channels UAE PASS or    I Have Housing Applications

Tap on the See All Projects button under Project Completion

Tap on the Accept button to approve the payment to the contractor

Select the project completion from dropdown



After the approval, the payment will be sent to the Engineer for further verification.

After having verified the work done by the contractor, the payment gets released to the contractors.


View History of Payments

ISKAN enables the customer to view the history of project payments released to all the loans and grants applications requested, on the Dashboard.

Users can find the history displayed in various views on the dashboard.

  • Grid view
  • Chart view (Pie & Bar charts)


Grid view

Find the payment details of the targeted file:

  • Payment Date (Date of payment requested)
  • Total Bill Amount (Amount paid from the loan till date)
  • Payment to Owner (Amount paid to the owner from the loan)
  • Payment To Contractor (Amount paid to the contractor)
  • Bill Retention (Amount paid from the retention till date)
  • Photos for Current Stage


Tap on targeted loan/grant application from the list of file numbers to display the history of contractor’s payments of it

It displays a list of approved payments related to the file selected. Tap on the targeted payment request to display more details about the payment

It displays the details about the targeted payment request. Tap on the Image icon to reveal the list of images attached by engineers from MBRHE

Tap on See Photos to display the image uploaded in the application




View the attached Photos and the tap on the Close button



Chart view

In chart views, find the below details related to the file selected.

  • Total Retention (Amount paid from the retention till date)
  • Remaining Payment (Remaining amount from the loan)
  • Loan Amount (Approved amount from MBRHE as a loan)
  • Total Payment (Amount paid from the loan till date)
  • Owner Share (Amount paid to the owner from the loan)
  • Contract Amount (Total value of the project)
  • Status of the payment


Clicking on the chart icon displays the project summary in a chart format. Select the targeted file from the drop-down menu.

Clicking on portions of the pie chart displays the type and actual value of the payment

On scrolling down, find the bar chart possesses details of payments related to the file selected in the drop-down menu.

Click on any bar from the chart to display details about the corresponding payment request



Thus, this is how the customer can track the status of the loan/grant payments.




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