ISKAN enables the users to access the housing maintenance service by MBRHE.
This section provides the users with the procedure to request for housing maintenance service in ISKAN. The service, Housing Maintenance is accessed in the Dashboard.
Request a maintenance service
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| Login to ISKAN application using any one of channels UAEPass or Emirate’s ID | Find the maintenance services in the Slide view | Find the maintenance services in Grid view |
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| Pick a date for an appointment and tap on a service required | Enter the problem description | Verify the date for an appointment and modify if required | Tap on the Image icon and upload the files from the gallery/ take a new picture by accessing the camera |
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| Tap on the Send button to submit the maintenance request |
Thus, the request for the housing maintenance service is created successfully.
View history of maintenance requests
Access the history of maintenance requests on the dashboard.
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| Tap on My Requests to view the history of maintenance requests | Displays the history of maintenance requests created | Upon tapping Contractor Remarks, it displays the remarks entered by the contractor | Upon tapping Problem Description, it displays the maintenance request in detail as mentioned by the user |
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| User can rate the service and provide feedback about it |
