English

Muftah enables the MBRHE users to check their maintenance request status using Get Housing Maintenance Status services. This document describes the procedure to check your housing maintenance status through Muftah(WhatsApp).

Upon introducing to Muftah you will get into welcome screen consists of various services list as shown below.

Select the desired transactional services from the list of services

Type highlighted keyword Maintenance Status or option number 8 to check your housing maintenance status

Enter your Application Number

Muftah asks for your confirmation to proceed next.

Select option Yes to continue or No if you want to change the application number.

Type keyword Yes or option number 1 to confirm your application number

View your Housing Maintenance Status which includes,

Request Number
Request Date
Appointment Date
Status
Problem description

Finally, type Yes or option number 1 for the any other service, or type No or option number 2 to end the chat.

Muftah Pleasures to help you!

Type Restart or Exit to get back to the main menu

Type keyword No or option number 2 to change your application number

Enter the correct Application Number

or

Type Restart or Exit to discard the request and go to the main menu

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