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Muftah enables the MBRHE users to check their housing application status using ISKAN application with better user experience and saves customers time. This document describes the procedure to check the application status through Muftah.


The page consists of


Get Housing Application Status

Open the ISKAN mobile application

Tap on Floating button 

Tap on Chatbot (Talk with Muftah)  icon to start chat with Muftah

Tap on the Get Housing Application Status button from the Transactional Services list


Select any of the following options to help you inquire your application status.

  • By Applicant ID
  • By Emirates ID

Cont..png

Select the option to inquire your application status

or

Tap on Back to the main menu button to go back to main menu.





By Application Number

Check your application status by using Application Number.


Tap on By Application Number 

Enter your Application Number 

Muftah need your confirmation to proceed next. Please provide Yes to continue or No if you want to change application number.

Tap on Yes button to continue your Application Status process

View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

Finally tap on Back to main menu or back button to get back to main menu









Tap on No button to provide correct Application Number

Enter your Application Number 

or

Tap on Back button to discard the request and go to previous menu



By Applicant ID

Check your application status by using Applicant ID.


Tap on By Application ID

Enter your Application ID

Muftah need your confirmation to proceed next. Please provide Yes to continue or No if you want to change application Id.

Tap on Yes button to continue your Application Status process

View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

Finally tap on Back to main menu or back button to get back to main menu









Tap on No button to provide correct Application ID.

Enter your Application ID

or

Tap on Back button to discard the request and go to previous menu



By Emirates ID

Check your application status by using Emirates ID.


Tap on By Emirates ID

Enter your Emirates ID

Muftah need your confirmation to proceed next. Please provide Yes to continue or No if you want to change Emirates Id.

Tap on Yes button to continue your Application Status process.

View your Housing Application Status which includes,

  • File Number
  • Service Name
  • Status

Finally tap on Back to main menu or back button to get back to main menu









Tap on No button to provide correct Emirates ID.

Enter your Emirates ID

or

Tap on Back button to discard the request and go to previous menu






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