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This section describes about navigating through Muftah (Mobile Chatbot) in ISKAN mobile application.


Introduction to Muftah



Download the application from Appstore or Google Play Store in iOS or Android devices respectively and install itOpen the ISKAN mobile applicationTap on Floating button Tap on Chatbot (Talk with Muftah)  icon to start chat with Muftah








Introduce yourself by providing Contact Information or using the UAE Pass channel.





Introduction with Contact Information


Introduce yourself to Muftah by providing Contact Information 

Muftah requires basic information about users before proceeding to chatbot environment.

Please enter your Contact Information,

  • Name (mandatory)
  • Mobile Number (mandatory)
  • E-mail (optional)

Tap on Submit button to complete your introduction

Users introduced to Muftah successfully will get into the welcome screen





Login with UAE Pass


Click on Login With UAE PASS button to login using UAE Pass accountSelect the UAEPass (in the same device/ enter the UAEPass Identifier)It requires the UAEPass authenticationLog into UAEPass application


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Ensure, the UAEPass account is verified to login to ISKANClick on Confirm to authenticateEnter the PIN number of UAEPass account

Users introduced to Muftah successfully will get into the welcome screen


Navigate through Muftah


Muftah Welcome Screen:

Muftah's Welcome screen with Greeting and introduction

Muftah provides various Informational Services to users as listed below,

  • Housing Services
  • Financial Services
  • Business Services

Muftah provides various Transactional Services to users as listed below,

  • Get Housing Application Status
  • Get Payment Status
  • Contact Us (Inquiry, Suggestion, Complaint)
  • Get Maintenance Request Status For Ready House
  • Housing Cost Calculator
  • Trial Loan Calculator

View Transactional Services list


View Transactional Services list

Tap on menu button () 

Tap on Start Over button to restart chat conversation.

Tap on Go To Top button to view your chat conversation from beginning.

View day and date of chat displayed on top-center


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Tap on  Back  button or Type Restart to go to main menu

Tap on Send button () to submit your message to Muftah.

Mode of Inputs to Muftah:

 Tap on Text box (Type your message...) to type your input manually in text format.

 Tap on Audio button () to provide input in voice format where Muftah recognizes your speech and convert to text input.

Talk with Muftah

Tap on cross button () to end your talk with Muftah






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