عربي

Upon introducing to Muftah you will get into welcome screen consists of various services list as shown below.

Select the desired transactional services from the list of services

Type highlighted keyword New Housing Request or option number 4 to create new housing request

Enter your Emirates ID

Muftah asks your confirmation to proceed next.

Select Yes to continue or No if you want to change Emirates ID.

Type highlighted keyword Yes or option number 1 to confirm your Emirates ID

Enter the OTP received to your mobile number

Upon entering the OTP, Muftah will display list of eligible services.

Select the desired service to create a new housing request.

Type the keyword or option number to select the desired service

Personal Information

Enter your Salary in AED

Select the Town Number from the list shown

Enter your Spouse name

Enter your Spouse Salary in AED

In Case your Spouse a UAE Citizen

Muftah asks for your Spouse Citizenship (a local UAE citizen).

Enter your Spouse Idbarah Number

In Case your Spouse not a UAE Citizen

Muftah asks for your Spouse Citizenship (a local UAE citizen).

Select a relation with your spouse from the list shown.

Enter your Wedding Date

Enter your Family size (Number of Family Members)

Muftah asks for you weather applying for the Second wife.

Muftah asks weather you are one of the People of Determination.

Type highlighted keyword No or option number 2 if you are not under People of Determination

Type highlighted keyword Yes or option number 1 if you are one of People of Determination

Select the need type

Muftah asks weather you are one of the Homat Al Watan.

Read the terms and conditions then type option number 1 for Agree and option number 2 if you Do not Agree

Type highlighted keyword Agree or option number 1

Review your Personal Details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes

In case if user do not agree the terms and conditions

Read the terms and conditions then select the desired option

Type highlighted keyword Do Not Agree or option number 2,

Muftah asks you want to Quit, type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for not to quit

Upon selecting the quit option, user has created the housing service ticket and will able to enter the following details later to submit.

However, the ticket remains open for 15 days to submit it.

Job Details

Muftah asks weather you have a government support

If you have a Government support

Type keyword Yes or option number 1

Select the Government Support Type from the list shown

Select the Grantor from the list shown

Let us consider you have no government support

For Job Status as Employed

Select the Job Status from the list shown.
Type keyword Employed or option number 1

Select the Job Emirate from the list shown

Enter your Current Employer details

Enter your Job Title

Enter your Office Phone Number

Enter your Office PO Box

Review your Job details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes

For Job Status as Un Employed

Select the Job Status from the list shown

Type keyword Un Employed or option number 2

Review your Job details provided

For Job Status as Student

Select the Job Status from the list shown

Type keyword Student or option number 3

Review your Job details provided

Upon confirming Yes to the provided job details, Muftah will take you to the Financial details section

Financial Details

Enter your Social Affairs Income

Enter your Monthly Deductions

Enter your Monthly Rent

Enter your Finance Amount

Enter your Finance Source

Review your Financial details provided and type keyword Yes or option number 1 to proceed next, or type keyword No or option number 2 for any changes

Type keyword Yes or option number 1 to proceed to required document section

Upon confirming Yes to the provided Financial details, Muftah will display the required documents section

Required Documents

Upload the required documents by tapping on Add button () to take the files from the gallery or access the camera to take a new image

Muftah asks you to upload more documents or move to next.

Type keyword Yes or option number 1 if you want to add more documents, and type keyword Next or option number 2 to proceed to next

Make sure you keep ready all the below documents to upload based on your type of housing request,

Lease Certificate
Work Certificate
Economic Development Certificate
Bank Certificate
Passport size Photo
Registration Documents
ID Card
Marriage Certificate
Salary Certificate
Certificate from Land Dept.

Thus, opened a new housing request which is assigned with a unique ticket number to refer

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