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For the client to request release of all retained of 10% of the contract value between the Establishment and the loaner.
Request retention payment
Request for release of the retention payment for a loan application by following the below steps.
Upon logging into the e-Services Portal, the contractor will be redirected to his/her Dashboard which contains the Services widget.
Step1:
Select the service Retention Payment in the section Services
Thus, the screen displays the loan applications that are available for requesting the retention payment. Select the targeted application.
Step2:
Click on Modify
Upon clicking Modify, the screen displays the project information.
Step3:
Verify the project information.
Scroll down for more information.
Step4:
Upload the documents required by clicking on Add button
Step5:
Click on Choose File and select the file from the local drive
OR
Drag and drop the file on the box
Click on View/Modify button to remove the document attached
Step6:
Click on Finish
Upon clicking Finish, the documents will be sent for approval. After getting confirmation that the building/ project or maintenance is completed and gets satisfied by the customer, the retention payment will be released to the contractor.
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