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For the client to request release of payment, all retained of 10% of the contract value between the Establishment and the loaner.
Request retention payment
Request for release of the retention payment for a loan application by following the below steps.
Upon logging into the e-Services Portal, the contractor will be redirected to his/her Dashboard which contains the Services widget.
Step1:
Select the service Retention Payment in the section Services
Thus, the The screen displays the loan applications that are available for requesting the retention payment. Select the targeted target application.
Step2:
Click on Modify
Upon clicking Modify, the screen displays the project information.
Step3:
Verify the project information.
Scroll down for more information.
Step4:
Upload the documents required by clicking on Add button
Step5:
Click on Choose File and select the file from the local drive
OR
Drag and drop the file on the box
Click on View/Modify button to remove the document attached
Step6:
Click on Finish
Upon clicking Finish, the documents will be sent for approval. After getting confirmation that the building/ project or maintenance is completed and gets satisfied by the customer, the retention payment will be released to the contractor.
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