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This section describes navigating through Muftah (Mobile Chatbot) in ISKAN mobile application.



Introduction to Muftah




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Download the application from

Appstore

App store or Google Play Store on iOS or Android devices respectively and install it

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Open the ISKAN mobile application

Tap on Floating button 

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Tap on

 Chatbot (Talk with Muftah)  icon

theMuftah button to start to chat with Muftah

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Introduce yourself by providing

 

Contact Information or using the UAE Pass channel.




Introduction with Contact Information



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Introduce yourself to Muftah

as a Guest User

by

providing Contact Information.

providing Contact Information 

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Muftah

needs

 requires basic information about users before proceeding to

the

chatbot environment.

Please enter your Contact Information,

  • Name (mandatory)
  • Mobile Number (mandatory)
  • E-mail (optional)

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Tap on Submit button to complete your introduction

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Users introduced to Muftah successfully will get into the welcome screen





Login with UAE Pass



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Click on Login With UAE PASS button to login using the UAE Pass account

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Select the UAE Pass (in the same device/ enter the UAE Pass Identifier)

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It requires the UAE Pass authentication

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Log into UAE Pass application




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Ensure, the UAE Pass account is verified to login to ISKAN

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Click on Confirm to authenticate

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Enter the PIN of the UAE Pass account

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Users introduced to Muftah successfully will get into the welcome screen



Navigate through Muftah


Muftah Welcome Screen:

Once you are introduced to Muftah you will get into a welcome screen, which consists of various services as shown below.


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Muftah's Welcome screen with Greeting and introduction

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Muftah provides various Informational Services to users as listed below,

  • Housing Services
  • Financial Services
  • Business Services

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Muftah provides various Transactional Services to users as listed below,

  • Get Housing Application Status
  • Get Payment Status
  • Contact Us (Inquiry, Suggestion, Complaint)
  • Get Maintenance Request Status For Ready House
  • Housing Cost Calculator
  • Trial Loan Calculator

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View Transactional services list 




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View Transactional services list 

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Tap on the menu button (Image Modified

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Image ModifiedTap on Start Over button to restart the chat conversation.

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View day and date of chat displayed on top-center




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Image ModifiedTap on the Backbutton or Type

 

Restartto go to the main menu

Image ModifiedTap on the Send button (Image Modified) to submit your message to Muftah.

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Mode of Inputs to Muftah:

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Talk with Muftah

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Tap on the cross button (Image Modified) to end your talk with Muftah








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