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Muftah welcomes the users to contact MBRHE with any questions or suggestions or complaints regarding our services through the ISKAN application with a better user experience and saves customers time. We appreciate your interest and will respond quickly to your inquiry.

To learn how to contact us using Muftah (Mobile Chatbot) follow the simple steps shown below.






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Open the ISKAN mobile application

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Tap

on Floating button 

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Tap on Chatbot (Talk with Muftah)  icon

on the  Muftah button to start to chat with Muftah

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Tap on the Contact Us (Inquiry, Suggestion, Complaint) button from the Transactional Services list




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Enter

your 

your Email ID 

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Enter your Subject 

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Select the desired Category of your inquiry or suggestion or complaint to MBRHE,

  • Housing Grant
  • Housing Loans
  • Financial Services
  • General Inquiries
  • MBRHE Website 
  • Smart Apps
  • Housing Social Consultation
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Select the desired Category



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Select the

desired 

desired Category

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Select the desired Category

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Let us select a category as Housing Grant

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Select the Type of contact from the list shown,

  • Comment
  • Question
  • Suggestion
  • Complaint
  • Bug
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Select the 

Type 

Type of contact

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Select the Type of contact

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Let us select contact type as Comment

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Enter

your 

your Message





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Muftah asks for your confirmation to proceed next.

Please provide

Select option Yes to continue or No if you want to change input data of any field.

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Tap on the Yes button to continue with your provided data

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Thus, your feedback is submitted successfully. 



Note down your Reference Number, in the future MBRHE team will contact you.

Finally

, tap on the

, Select option Yes for any other service or help, or option No to end the chat.

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Muftah Pleasures to help you!

Finally click on Back to main menu

 or Back

 button to get back to the main menu.





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Tap on the No button to change input data of any field

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Select the field to be Change (input data) from the list shown,

  1. Email
  2. Subject
  3. Category
  4. Type
  5. Message
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Select the field to be Change

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Select the field to be Change

or

Tap on the Cancel to discard the change option

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Let us select the

Subject 

Message field to be change

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Enter your updated 

Subject 

Message

or

Tap on the Back button to discard the request and go to the main menu









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