Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 20 Next »

Contact Us (Inquiry, Suggestion, Complaint)عربي

Muftah welcomes the users to contact MBRHE with any questions or suggestions or complaints regarding our services through the ISKAN application with a better user experience and saves customers time. We appreciate your interest and will respond quickly to your inquiry.

To learn how to contact us using Muftah (Mobile Chatbot) follow the simple steps shown below.





Open the ISKAN mobile application

Tap on the  Muftah button to start to chat with Muftah

Tap on the Contact Us (Inquiry, Suggestion, Complaint) button from the Transactional Services list


Enter your Email ID 

Enter your Subject 

Select the desired Category of your inquiry or suggestion or complaint to MBRHE,

  • Housing Grant
  • Housing Loans
  • Financial Services
  • General Inquiries
  • MBRHE Website 
  • Smart Apps
  • Housing Social Consultation

Select the desired Category




Select the desired Category

Select the desired Category

Let us select a category as Housing Grant

Select the Type of contact from the list shown,

  • Comment
  • Question
  • Suggestion
  • Complaint
  • Bug


Select the Type of contact

Select the Type of contact

Let us select contact type as Comment

Enter your Message



Muftah asks for your confirmation to proceed next. Select option Yes to continue or No if you want to change input data of any field.

Tap on the Yes button to continue with your provided data


Thus, your feedback is submitted successfully. 

Note down your Reference Number, in the future MBRHE team will contact you.

Finally, Select option Yes for any other service or help, or option No to end the chat.

Muftah Pleasures to help you!

Finally click on Back to main menu button to get back to the main menu.




Tap on the No button to change input data of any field

Select the field to be Change (input data) from the list shown,

  1. Email
  2. Subject
  3. Category
  4. Type
  5. Message

Select the field to be Change


Select the field to be Change

or

Tap on the Cancel to discard the change option

Let us select the Message field to be change

Enter your updated Message

or

Tap on the Back button to discard the request and go to the main menu







  • No labels