دليل المستخدم للمتحدث الافتراضي لتطبيق الهاتف إسكان

English 

Download the application from Appstore or Google Play Store on iOS or Android devices respectively and install it

Open the ISKAN mobile application

Tap on the  Muftah button to start to chat with Muftah 

Introduce yourself by providing Contact Information or using the UAE Pass channel.

Introduce yourself to Muftah as a Guest User by providing Contact Information.

Muftah requires basic information about users before proceeding to the chatbot environment.

Please enter your Contact Information,

• Name (mandatory)
• Mobile Number (mandatory)
• E-mail (optional)

Tap on the Submit button to complete your introduction

Users introduced to Muftah successfully will get into the welcome screen

Click on Login With UAE PASS button to login using UAE Pass account

اختر خيار الدخول عن طريق تطبيق الهوية الرقمية (باستخدام نفس الجهاز) أو ادخل احد معرفات الحساب الخاص بالهوية الرقمية في حال عدم وجود التطبيق على نفس الجهاز

تأكد من تثبيت تطبيق الهوية الرقمية

ادخل على تطبيق الهوية الرقمية

تأكد من ان مستوى حسابك موثوق لتتمكن من الدخول لتطبيق اسكان

اضغط زر تأكيد للسماح لتطبيق اسكان بتعريف المستخدم وتسجيل الدخول

ادخل رمز مرور حساب الهوية الرقمية

Users introduced to Muftah successfully will get into the welcome screen

Muftah's Welcome screen with Greeting and introduction

Muftah provides various Informational Services to users as listed below,

• Housing Services
• Financial Services
• Business Services

Muftah provides various Transactional Services to users as listed below,

Get Housing Application Status

Get Payment Status

Contact Us (Inquiry, Suggestion, Complaint)

Get Maintenance Request Status For Ready House

Housing Cost Calculator

Trial Loan Calculator

View Transactional services list

View Transactional services list

Tap on menu button () 

Tap on Start Over button to restart the chat conversation.

Tap on Go To Top button to view your chat conversation from the beginning.

View day and date of chat displayed on top-center

Tap on the Back  button or Type Restart to go to the main menu

Tap on the Send button () to submit your message to Muftah.

Mode of Inputs to Muftah:

 Tap on the Text box (Type your message...) to type your input manually in text format.

 Tap on the Audio button () to provide input in voice format where Muftah recognizes your speech and convert to text input.

Talk with Muftah

Tap on the cross button () to end your talk with Muftah