For the client to request release of payment, all retained of 10% of the contract value between the Establishment and the loaner.

Request for release of the retention payment for a loan application by following the below steps.

Upon logging into the e-Services Portal, the contractor will be redirected to his/her Dashboard which contains the Services widget.

Step1:

Select the service Retention Payment in the section Services

The screen displays the loan applications that are available for requesting the retention payment. Select the target application.

Step2:

Click on Modify

Upon clicking Modify, the screen displays the project information.  

Step3:

Verify the project information.

Scroll down for more information.

Step4:

Upload the documents required by clicking on Add button

Step5:

Click on Choose File and select the file from the local drive 

OR

Drag and drop the file on the box

 Click on View/Modify button to remove the document attached

Step6:

Click on Finish

Upon clicking Finish, the documents will be sent for approval. After getting confirmation that the building/ project or maintenance is completed and gets satisfied by the customer, the retention payment will be released to the contractor.